There are 1.15 billion Facebook users, and 23% check their account more than 5 times a day. That’s not a market businesses can afford to ignore! In this podcast, we’ll provide an overview of Facebook for small business. We’ll go over how to establish a presence for your business, tips for effectively using and growing that presence, Facebook promotions and paid advertising, and recent Facebook trends and what they might mean for your business in the immediate future.
Facebook has a few different options in terms of establishing a presence there – primarily individual profiles, Groups, and Pages. Here’s an overview.
Individual Facebook profiles
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Individual Facebook profiles are for people, not for businesses, but occasionally businesses will set up a Facebook individual profile. This is not only against Facebook’s terms of service, but also won’t serve your business well in the long run. It is possible to convert a personal account to a Facebook Page, but Facebook will not transfer all the content, only the fans.
That said, it’s really helpful for you to be a regular Facebook user as an individual to be able to use it effectively for your business. If that’s not you, then maybe this is a task to delegate.
Facebook Groups are, as the name implies, groups of Facebook users interested in a certain topic, hobby, activity, etc., and unlike Pages anyone can set one up. When any member of the group posts a status update in the group, the post is visible to everyone in it – which can be a useful feature for, say, community organizations or hobby enthusiasts.
People in Groups can see who else is in the Group and click on their profiles, which is not true for Pages. Groups have three privacy settings: Open, Closed or Secret. But even in open Groups someone in the Group has to approve a potential new member’s request to join.
Groups do not show up in Google searches. Finally, Facebook does not allow you to convert a Group into a Page or vice versa.
Pages allow two-way communication between the organization and any user who has “liked” the page (we’ll use the old terminology “fans” to describe anyone who’s “liked” the Page) – the organization’s posts show up in fans’ newsfeeds, and fans can reply, make separate posts, and send private messages to the Page.
However, Pages can adjust settings so that fans cannot do this – either across the board if you want one-way communication only (which is not recommended – the whole point of social media is to have a conversation), or by banning specific fans who are spamming the Page, constantly posting negative comments, or otherwise causing a problem (in Internet parlance, “trolls.”)
Unlike Groups, Pages do show up in Google searches.
In short, if you want to build community and promote interaction among like-minded people, a Facebook Group is the best choice. But brands are more interested in promoting their products and services while facilitating two-way communication with current and potential customers, so for most business purposes Facebook Pages are the way to go. So the rest of this podcast will discuss Facebook Pages.
Starting a Facebook Page is much like starting a personal profile, and you can work on the Page for awhile before you publish it for all to see.
Select the name of your Page very thoughtfully. Facebook allows you to change the name of the Page freely before you reach 200 fans, but after that you have to submit a request – and there’s no guarantee Facebook will honor your request. Even if they do, it could take a very long time (remember, there are millions of Pages out there – they can’t provide much support!). So don’t choose a name that includes a date or anything that might need to be changed, if you can at all help it.
You can change the URL of the Facebook Page to reflect the name of your company. This can only be changed once, so choose wisely.
You, as the creator of the Page, will be the Manager. You can add additional people in administrative roles – there are several different levels of access. It’s a good idea to have additional people in administrative roles, but be aware that if you create additional Managers they will have exactly the same power as you do – and could, for example, kick you off the Page entirely. So assign administrative roles wisely. You do not want to be in the position of having to contact Facebook for help if, say, a disgruntled employee takes over or deletes your Page.
What you can expect to get out of your Page depends a lot on the kind of business you are. Generally speaking, small businesses that serve the public will benefit more from a Facebook Page than those that are primarily business-to-business. After all, Facebook was founded so that people could find out what their friends and family are doing, thinking and talking about – not for business purposes. Businesspeople are on Facebook too, of course, but they’re not there to do business! B2B companies might want to establish an active Facebook Page but be prepared to prioritize LinkedIn, the social network devoted to business.
First, common-sense steps to growing your Facebook Page include:
Understand that not all your fans will see all your updates – in fact, Facebook has recently changed its algorithm for Pages (more about this later) in a way that makes Page updates less visible.
EdgeRank refers to the metric Facebook uses to determine which, and how many, fans see your updates. EdgeRank is calculated by several factors, but the most important thing is affinity – that is, your relationship with your fans. If your followers have engaged with your posts by liking or commenting, they’re more likely to see future updates. So your goal is to increase engagement with posts, by getting your fans to like, comment, or share your content. In other words, be interesting! EdgeRank also has significant time decay – 75% of engagement with your post happens in its first 5 hours.
You can keep track of your posts’ engagement with the “Insights” section of your Page. You’ll also get a weekly e-mail with Insights information, sent to the e-mail associated with your individual Facebook profile. Also, smartphone users should download the free Facebook Pages app (here are links for iPhone or Android) to help monitor your posts – this is different than the Facebook app people use for their own profiles, and works much better for Page moderation purposes. (By the way, if you are a Manager of more than one Page, you can easily toggle back and forth between them using the app).
If you mention another Page in a status update, make sure you “tag” it – that will make your status update appear on their Page – you can also, as the Page, write posts on other Pages. However, for privacy reasons, Pages may not “tag” an individual Facebook user in a status update, nor can they post on individual profiles. A Page can reply to any user who sends it a direct message, but Pages can’t DM a user who hasn’t messaged it first.
Some specific tips in terms of posting from a business page:
Exactly what you post depends largely on what kind of business you are – there is no one-size-fits-all answer, but there are a lot of creative things you can do.
The most important reason people “like” a Facebook Page is because they hope to get something out of it – a special deal, a perk, inside information and so on. So it follows that promotions are one of the best ways to make your content more engaging. The bottom line with Facebook promotions – they work because they get people to talk about you, like, and share content – in other words, they create engagement. Common promotions are:
But where it really gets interesting is when you use promotions to increase the engagement with your posts. Last summer, Facebook changed its terms of service to allow Pages to:
A newer Facebook advertising product is the “offer,” which debuted in 2012. This is a more controlled way of running a promotion than just a simple status update. When a business places an “offer,” individual users can “claim” it (of course, a story will appear in the News Feed, “John Doe claimed an offer from ABC Business”) and will receive an e-mail with instructions on how to redeem it as well as detailed terms. To be effective, offers should be simple and substantial (BOGO, for example). Offers may be placed for free, but paid promotion is recommended. The ads can be highly targeted, just like all Facebook ads.
Facebook advertising can be incredibly targeted – like using a scalpel instead of a chainsaw! For example, if you’re a beauty salon, you can advertise only to women; if you’re a college, you can advertise only to teenagers. You can create ads for people who list certain kinds of interests and/or in certain geographic areas, or any combination thereof. Depending on your goals, you can put together a meaningful campaign for very little money. But again, we’re talking a scalpel, not a chainsaw — Facebook advertising can augment your advertising program, but can’t be your entire program.
The easiest way to place an ad is to “sponsor” or “boost” a status update so that it will appear in your fans’ News Feed. A particularly handy feature is that you can “sponsor” an update so that it will appear in the News Feeds of your fans and their friends – this is a terrific way to grow your reach. You can also place ads that go to this same population.
Actual ads appear on the right side, or in the news feed itself. There are very specific specs for each type of ad in terms of text length, image size and so forth.
Ads are often “social” – for example, an ad for ABC’s Business Page will appear in Jane Doe’s News Feed under the notice, “Joe Blow likes ABC Business.” Joe is Jane’s friend, the reasoning goes, and therefore Jane might be interested too. Again, this goes back to what Facebook was founded for – to find out what our friends and relatives are talking about and interested in.
Facebook has evolved considerably in the past few years in ways that profoundly affect business users, and will continue to evolve. A key point is that Facebook competes with other social networks by adopting some of their best features. Here are some examples:
Do you need help with your social media strategy? Call Prime Design Solutions today to schedule a free consultation—(814) 248-3180.
Here are some more changes in the recent past:
There are a lot of sources out there to help you stay in touch with what Facebook is doing. All Facebook, Inside Facebook and Mashable are among the best-known and provide insight on a macro level, but some of the sources sprinkled throughout this podcast summary are better-oriented to small businesses and may be more likely to include valuable tips, explanations and use-right-now suggestions.By Shelley Johansson. Read about Shelley on our Meet Our Staff page or visit on Google+.